Sales Policy

Effective Date: 

At Glowcity, we are committed to providing you with high-quality musical instruments and exceptional customer service. Our Sales Policy outlines the terms and conditions for purchasing products from our website http://glowcity.xyz/.

1. Product Availability

Stock Levels:

  • All products listed on our website are subject to availability. We strive to keep our inventory up-to-date, but occasionally, items may be out of stock or discontinued.
  • If an item you order is unavailable, we will notify you as soon as possible and offer alternatives, including a refund or the option to wait for restocking.

Pre-Orders:

  • Some products may be available for pre-order. The estimated delivery date for pre-ordered items will be provided on the product page.
  • Pre-orders are subject to the availability of the item and may be delayed due to manufacturer or supply chain issues.

2. Pricing

Product Pricing:

  • All prices listed on our website are in USD and are subject to change without notice.
  • Prices do not include shipping costs, taxes, or other fees, which will be added at checkout based on your location and the shipping method selected.

Discounts and Promotions:

  • Discounts and promotions are offered at our discretion and may be subject to specific terms and conditions.
  • Promotional codes must be applied at checkout to receive the discount. Only one discount code can be used per order unless otherwise specified.

3. Order Processing

Order Confirmation:

  • After placing an order, you will receive an email confirmation with your order details. Please review this information carefully and contact us immediately if there are any errors.

Payment:

  • We accept major credit cards, PayPal, and other payment methods specified at checkout. Payment will be processed once the order is placed.

Shipping:

  • Orders will be processed and shipped within 1-3 business days of receipt, unless otherwise noted.
  • Shipping times vary based on your location and the shipping method selected. We will provide tracking information once your order has been shipped.

4. Cancellations and Modifications

Order Cancellations:

  • Orders can be canceled within 24 hours of placement. After this period, we may not be able to cancel or modify the order.

Order Modifications:

  • If you need to modify your order, contact us as soon as possible. We will make every effort to accommodate changes before the order is processed and shipped.

5. Returns and Refunds

Return Eligibility:

  • Items can be returned within 30 days of delivery. Please refer to our Refund and Returns Policy for detailed information on returns and refunds.

Refund Processing:

  • Refunds will be issued to the original payment method after we receive and inspect the returned item. Please allow 7-10 business days for the refund to be processed.

6. Customer Service

Contact Us:

  • For any questions or concerns about your order, please contact our customer service team at  [email protected] or 312-823-4288. We are here to assist you and ensure your satisfaction with your purchase.